Welcome to Botanical Bae (“the Website”), operated by Botanical Bae – Sole Proprietorship, a business registered in Sweden under VAT. No. SE810610554001
Registered address: Uvered Barkagården 2, 53493 Stora Levene, Sweden.
Email: info@botanicalbae.com
By accessing the Website or purchasing our products, you agree to these Terms & Conditions. If you do not agree, please discontinue using the Website.
You may use the Website for personal, non-commercial purposes only. You agree not to misuse the Website or interfere with its security or operation. We may modify, suspend or discontinue the Website at any time.
We aim to display accurate product descriptions, ingredients, certifications and images. However:
Colours may vary depending on screen and lighting
Packaging may change while formulas remain the same
Minor variations may occur
If you have questions about any product, please contact us prior to purchase.
All prices are shown in EUR (or your selected currency) and include VAT for EU customers unless otherwise stated.
Shipping costs are added at checkout based on destination and order weight.
We reserve the right to update prices at any time. The price shown at checkout is the final price.
Placing an order constitutes an offer to purchase. You will receive an email confirming receipt of your order. A binding contract is formed only when the order has been dispatched.
We may refuse or cancel an order if:
the item is out of stock
there is a pricing or product information error
fraud is suspected
delivery cannot be completed to the provided address
A full refund is issued if an already-paid order is cancelled.
Payments are processed securely via third-party providers. Available methods appear at checkout. By submitting payment information, you confirm you are authorised to use the selected method.
Details regarding fulfilment times, estimated delivery windows and shipping costs are available on our Shipping & Delivery page.
Delivery times are estimates and may vary due to carrier delays, seasonal peaks or circumstances beyond our control.
Risk of loss transfers once the package is delivered according to tracking.
Our returns and withdrawal policy follows EU consumer law.
Full details are available on our Returns & Exchanges page.
Key points:
EU consumers have 14 days to withdraw from the purchase (exceptions apply for opened or used cosmetic products)
Items must be unopened, unused and in original condition
Faulty or incorrect items will be replaced or refunded
You must be 18 years or older to place an order, or have permission from a parent/guardian.
All Website content — including text, images, graphics and logos — is protected by copyright and trademark law.
Reproduction, distribution or modification without written permission is prohibited.
Botanical Bae products are cosmetic products, not medical treatments.
They are not intended to diagnose, treat or cure medical conditions
Individual results may vary
If you have skin conditions or allergies, consult a dermatologist prior to use
Always check the ingredient list and perform a patch test
Our products are cosmetic products designed for topical use. They are not intended to diagnose, treat or cure medical conditions. Individual results may vary depending on skin type and personal habits.
We are not liable for delays caused by shipping carriers, technical errors on the customer’s side, or any indirect damages such as lost income or other consequential loss.
This does not affect your rights under EU consumer law.
To the extent permitted by law, we are not liable for indirect or consequential damages, including loss of income or data.
We do not exclude liability where it is unlawful to do so.
We process personal data in accordance with GDPR.
Full details are outlined in our Privacy & Cookies Policy.
We may update these Terms at any time. The latest version will always be available on this page.
These Terms are governed by Swedish law.
EU consumers may access the EU Online Dispute Resolution platform if needed.
If you have questions about these Terms, please contact:
info@botanicalbae.com
