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Privacy & Cookies

Privacy and Cookies

Last updated: 2025-11-29

This Privacy & Cookies Policy explains how Botanical Bae (“we”, “our”, “us”) collects, uses and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR).


1. Data Controller

Botanical Bae – Katarina Kilenstam, Sole Proprietorship
VAT. No. SE810610554001
Registered address: Uvered Barkagården 2, 53493 Stora Levene, Sweden
Email: info@botanicalbae.com


2. Personal Data We Collect

We collect:

a) Data you provide
– Name, email, phone number
– Billing and shipping addresses
– Order and payment details
– Customer support messages

b) Automatically collected data
– IP address, device info, browser type
– Website usage analytics
– Cookie identifiers

c) Payment information
We do not store full payment card details. Payments are processed securely by third-party providers.


3. Legal Basis (GDPR)

We process your data on the basis of:

  • Contract (fulfilling your order)

  • Legal obligation (accounting & tax laws)

  • Legitimate interest (site improvements, fraud prevention)

  • Consent (marketing emails, non-essential cookies)

You may withdraw consent at any time.


4. How We Use Your Data

We use your data to:

  • process and deliver orders

  • handle payments and refunds

  • provide customer support

  • manage your account

  • send transactional emails

  • send marketing emails (if you subscribe)

  • improve Website functionality

  • meet legal obligations

We do not sell personal data.


5. Data Sharing

We share data only with trusted third parties, such as:

  • payment providers

  • shipping carriers

  • IT and hosting platforms

  • analytics tools

  • email marketing services

They process data only on our behalf and under GDPR-compliant agreements.


6. Cookies

We use:

  • Essential cookies (required for cart, checkout, account)

  • Analytics cookies (to understand traffic)

  • Preference cookies

  • Marketing cookies (only with consent)

You can manage cookies through your browser settings or cookie banner.


7. Retention

Data is kept only as long as necessary:

  • Orders: 5–7 years (legal requirement)

  • Marketing emails: until you unsubscribe

  • Customer support: as long as needed

  • Analytics: anonymised when possible


8. Your Rights (GDPR)

You may:

  • request access to your data

  • request correction or deletion

  • object to processing

  • restrict processing

  • request data portability

  • withdraw consent at any time

Contact: info@botanicalbae.com

If you believe your rights are violated, you may contact your national data authority.


9. Security

We use appropriate technical and organisational measures to protect your data. However, no online transmission is completely risk-free.


10. Children

We do not knowingly collect data from children under 16.


11. Changes to This Policy

We may update this Policy. The latest version will always be available on this page.


12. Contact

For questions regarding data protection:

Botanical Bae – Katarina Kilenstam
info@botanicalbae.com
Uvered Barkagården 2, 53493 Stora Levene, Sweden